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As an initial step to implement total quality management (TQM) in a small manufacturing enterprise (SME) of electrical products, we applied statistical techniques to quantify and evaluate the data collected in order to improve the quality characteristics of a selected product circuit breaker. A circuit breaker will “jump” or the current will be cut short if a current stronger than 15A passes through the equipment. The time required for the circuit breaker to stop the flow of the current is called the trip‐time. Our major concern is to find out how sensitive a 15A circuit breaker is, and how reliable is the device. We were able to confirm several dominant factors that influence the trip‐time of the circuit breaker after conducting several experiments. We used regression analysis to find out the model that best fits the relationship between the current supply and the trip‐time of the 15A circuit breaker. Meanwhile reliability testings of the circuit breaker were performed. Balanced factorial design techniques were applied in finding out the optimal combination of factors with the highest success rate of trips. The results demonstrated that the optimal combination of factors we found could bring about quality improvement of the product.

The purpose of this paper is to address the statistical issues associated with the hierarchically structured data in previous studies that focused on servant leadership. To resolve these issues, multilevel modeling methods were applied to re-visit the construct validity of the servant leadership questionnaire developed by Barbuto and Wheeler (2006) and investigate the relationship between servant leadership and job satisfaction under a multilevel framework.

The survey data was obtained from a sample of 2,089 teachers from 117 primary and secondary schools in Hong Kong. The analyses were conducted using multilevel confirmatory factor analysis (MLCFA) and multilevel structural equation modeling (MLSEM).

The results revealed the significant and non-trivial variances that were explained at the organization level in the items measuring servant leadership, which justified the use of MLCFA and MLSEM. The results of MLCFA provided empirical support for the multidimensional construct as well as the second-order factorial structure of servant leadership measures at both the individual and organization levels. In addition, the positive relationships between servant leadership and the followers’ job satisfaction were found to vary at different levels.

This study reiterates the importance of using appropriate methods to capture a solid definition of the construct of servant leadership and provides new insights into the conceptual framework of servant leadership as well as the effects of servant leadership on individual and organizational outcomes.

In this opening chapter the authors analyse current scholarship on teacher emotion and leader emotion produced almost entirely in western countries, and call for contextualising this research by juxtaposing emotion with basic characteristics of traditional and transitional societies. Some attention is given to the meaning of emotion across national culture, including those of developing countries.

To reflect what a teacher’s inner voice mediated by a video observation and discussion revealed about the process of change in literacy practices.

Nexus Analysis (NA) (Scollon & Scollon, 2004) was used in studying the teacher’s self-reflective dialogue for identifying the teacher’s (the first author) ways of being in the nexus of old and new literacy practices – in the process of change in the context of literacy practices. These ways of being were reflected on further in the study in the collaboration with the other authors.

The teacher’s ways of being balanced between “not knowing” and “knowing” connected both personal and professional aspects of learning.

Inner states of professional learning processes imply that both personal and professional support is needed in educational changes, such as the change in literacy practices. Video observations and discussion should thus not only concentrate on practical or theoretical issues of professional learning, but on promoting and offering safe spaces for reflection on subjective learning experiences.

The objective of the study is to identify the themes of “family friendly practices” and to perform a literature review. The research aims to identify the emerging trends in the area of “family friendly practices” by carrying out an exhaustive literature review.

The study synthesizes the literature between the years 2010 and 2019. First of all, 150 research articles were identified by keyword search, bibliography and citation search, out of which 57 research articles were selected on the basis of the most sound theoretical background and maximum literature contribution. The citation analysis method was performed on these studies in order to study the journals, authors by using Google Scholar, ResearchGate, the international database Science Citation Index and SCImago Journal Ranking.

The author citation count shows that the research topic is still getting recognition and the research in this area is increasing. The finding of the research is that the current research in family-friendly practices has focused mainly on seven topics: availability and usability of family-friendly policy, job satisfaction, organizational performance, supervisor or manager support, work–life conflict, employee turnover employee retention and women’s employment.

The study may provide valuable inputs to the HRD practitioners, managers, research scholars, to understand the recent trends in the field of family-friendly policy. As per the best knowledge of the author, this is the first study on family-friendly practices using citation analysis.